Privacy Policy

Last Updated: [31/8/2026]

Indian Medical Assistance (“IMA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and share information when you visit our website, submit an enquiry, contact us, or request medical assistance for treatment in India.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Full name
  • Phone number
  • WhatsApp number
  • Email address
  • Country of residence
  • Treatment or medical assistance requested
  • Information about your preferred treatment timeline
  • Information you voluntarily provide regarding medical reports, diagnosis or treatment requirements
  • Other information necessary to respond to your enquiry or provide medical-tourism assistance

We may also automatically collect certain technical information when you use our website, such as IP address, browser type, device information, pages visited and website usage information, where applicable.

2. How We Use Your Information

We may use the information you provide to:

  • Respond to your enquiry
  • Contact you by phone, WhatsApp or email
  • Understand your medical-treatment assistance requirements
  • Coordinate consultations with appropriate hospitals or medical specialists
  • Help obtain treatment information, medical opinions or cost estimates
  • Coordinate hospital appointments and related services
  • Provide medical-travel assistance, including visa, accommodation, transportation and other support services
  • Improve our services and website
  • Maintain records of enquiries and communications
  • Comply with applicable legal and regulatory requirements

3. Medical and Health Information

If you voluntarily provide medical reports, diagnoses, scans or other health-related information, we may use that information solely for purposes related to evaluating and coordinating your requested medical assistance.

Where appropriate, information may be shared with relevant hospitals, doctors, medical specialists or service providers involved in coordinating your requested treatment.

You should only provide medical information through communication channels that we have specifically designated for this purpose.

4. Sharing of Information

We may share relevant information with third parties where reasonably necessary to provide the services you have requested.

These may include:

  • Hospitals and healthcare providers
  • Doctors and medical specialists
  • Medical coordinators
  • Travel and accommodation service providers
  • Visa assistance providers
  • Transportation providers
  • Technology and communication service providers
  • Professional advisers or authorities where required by law

We will seek to limit information shared to what is reasonably necessary for the relevant purpose.

5. Marketing Communications

If you submit an enquiry through our website, online forms or advertising campaigns, we may contact you regarding your enquiry and the services you requested.

Where required by applicable law, we will obtain appropriate consent before sending promotional or marketing communications.

You may request that we stop sending marketing communications at any time.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage and measure advertising performance.

Third-party platforms such as Meta may also use cookies or similar technologies in connection with advertising and measurement, subject to their own privacy policies and applicable requirements.

7. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain appropriate business records, resolve disputes, and comply with applicable legal obligations.

9. Your Rights

Depending on applicable law, you may have rights relating to your personal information, which may include requesting access to, correction, updating or deletion of your information, or withdrawing consent where applicable.

To make a privacy-related request, please contact us using the contact details below.

10. Third-Party Websites

Our website or communications may contain links to third-party websites, including hospitals, healthcare providers or service providers.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children’s Privacy

Our services are intended to be requested by adults or by parents/legal guardians acting on behalf of minors.

We do not knowingly use our website or advertising forms to independently collect personal information from children without appropriate consent or authorization.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable legal requirements.

The updated version will be published on this page with the revised “Last Updated” date.

13. Contact Us

Indian Medical Assistance

Gurugram, India

Phone: +91 9773680096
Email: indianmedicalassistance@gmail.com
Website: indianmedicalassistance.com

For privacy-related questions or requests, please contact us using the details abo